privacy policy

Your privacy is not something MACRuDan Extracts ("MACRuDan Extracts" "we" or "our") takes lightly, as we value our business relationships, which require earning and maintaining trust.

We wish to communicate what forms of information we collect from and about you when you use this website, how this information is used and protected, and how you are able to control its use.

By using this website, you are agreeing to be bound by this Privacy Policy, without qualification or limitation. The information contained within this Privacy Policy strictly applies to the collection and use of information by MACRuDan Extracts on this website. It does not apply to any of the information you may send to us by other means.

Changes to Privacy Policy

Any alterations or modifications to this Privacy Policy will be communicated here on this page, so it is important to check back on occasion.

Who Is Permitted To Use This Website

Adults only. This website, in no way whatsoever, has been intended, designed, or manipulated to attract the attention of users under the age of 18/21, depending on the state laws of the individual regarding the legal age to purchase hemp, CBD, and/or THC. We do not collect data which may be considered personally identifiable from any person known to be below the age of 18/ 21. We state clearly that this site is not intended for those under the legal age to purchase hemp, CBD, and/or THC, and furthermore, we instruct those individuals to not send us information.

The information contained on this site is restricted to users in the United States. Regarding users in other countries, it is highly advisable not to disclose your personal information on this website. The data, which you transmit, is sent to a server in the United States. By sending personal information and data to this website, you are agreeing to be bound by the laws of the United States.

How We Collect Information

MACRuDan Extracts collects your information when you provide it to us. Information provided to us by you on or through our Website may include:

Information that you provide by filling in forms on our macrudanextracts.com. This includes information provided at the time of purchase or establishing an account on our Website.

We may ask you for information when you enter a contest or promotion sponsored by us

We may ask you for information when you report a problem with our Website, on an order, or on products listed on this site.

Records and copies of your communication (including email addresses), if you contact us.

Your responses to surveys that we might ask you to complete for research purposes.

Information may be collected automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies. Also from third parties, for example, our business partners.

Information Collected From And About You

The information we collect from you varies, depending on the ways you use our website, and not all browsing results in the collection of data, personal or otherwise. It is highly possible you may browse our site without submitting any personal information however there are instances where submitting information, such as your name, address, email address, credit or debit card information, and other personal information is required to use certain features or receive products and services.

Besides the information you choose to submit, our systems are programmed to collect certain types of data automatically on an anonymous level. This is done to give us insight on how our site is being used, as well as to help us understand how we may improve it in the future. This typically entails automatically gathering data such as any of the content you view on our website.

How Your Information Is Used

When you provide personal information, it is used to customize your online experience on our website. Information you send to use, such as age, occupation, ZIP code, or other data may be used to offer personalized content, beneficial advertisements, products, and additional services that are most likely going to appeal to you based on the information given.

We use personal information to respond directly to requests you may make of us, as well as reference this information should we feel the need to better understand your needs and how we may be able to improve our services, products, and website. We may also use this personal information to contact you and/ or provide information we deem may be useful to you such as promotions. There is also a possibility we may enhance or merge this information with data we obtain from third parties for these same intended purposes. We may also send you promotional and/or administrative communications via the email address you have provided. You can unsubscribe from commercial e-mail messages, but you may not be able to unsubscribe from certain non-commercial, administrative communications.

Use Of "Cookies" And Other Technologies

On our website, we utilize "cookies". What these are is small files, which we send to and store on your computer so that we are able to recognize it as a unique machine on your next visit. These cookies allow us to know you are a prior customer and they allow us to personalize the experience for you, providing useful information, advertisements, and messages that may be of interest to you. It should also be known that outside companies offering their products or services through our website may be using their own cookies.

Information such as your computer’s IP address, the browser you use, and a navigation record are types of the information our system gathers, and it is used for purposes of improving our products, services, and website, enhancing convenience, and providing useful content to our audience. The collection of data is also done to further our goal of providing top service, as well as useful content, beneficial advertisements, and products that are going to appeal to you. In this manner, we may link information we have collected from you through a variety of means including automatically as well as through the use of cookies and personal information.

Interest-Based Advertising

We may work with third parties who use cookies and other technologies to collect information about your use of this website and other websites and serve online ads likely to be of interest to you. To learn more about interest-based advertising or to opt-out of having your web browsing information used for interest based advertising, visit the websites operated by the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). Participating network advertisers will be listed at those sites. Note, however, that not all service providers participate in the NAI and DAA. In addition, if you opt-out, you may still see online advertising, but the ads may not be tailored to your interests. If you delete or block cookies, buy a new device, access the website from a different device, login under a different name, or change web browsers, you will need to opt-out again. Some web browsers may transmit "do not track" signals. At this time, we do not take steps to respond to such signals.

Usage Of Your Personal Information

You always hold the option to not provide personal information, even if it is necessary to take part in MACRuDan Extracts' offers or website features. You have the option to alter, add to, or update certain information you send to us. Let it be known however, when information is updated we may retain a copy of the original version in our records.

If you wish not to receive commercial email communications from us, of if you want to check your personal information, please feel free to contact us via email at cives@macrudanextracts.com or you can unsubscribe to commercial e-mail messages using the unsubscribe link provided.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. California residents may have additional personal information rights and choices. Please see the below section titled “California Privacy Rights” for more information.

Access To Your Personal Information

MACRuDan Extracts may use your personal information to reply to you as well as to send information to you. In no way does MACRuDan Extracts intend to disclose personal information to third parties except those explicitly stated in this Privacy Policy. It should be known that MACRuDan Extracts may provide aggregated information, which we receive from you, to third parties.

In the event that MACRuDan Extracts, or our assets are sold, transferred, or used as security, the personal information we have collected through our website may become transferred to third parties in connection with that transaction. MACRuDan Extracts may also give access to, or provide personal information to any of our business affiliates and/ or business partners. There is a possibility that we may share your personal information with additional companies whose products and services may be of interest to you.

In the event that MACRuDan Extracts is requested by law enforcement officials and/or judicial authorities to provide personal information on individuals who have used our system, MACRuDan Extracts may, without your consent, provide any of this information. In matters that involve claims of public or personal safety or litigation where this data is considered pertinent, MACRuDan Extracts may use or disclose your personal information without your consent or court process.

Personal Information And Security

MACRuDan Extracts recognizes and understands your concerns on the subject of safety and security regarding your personal information. We strive to employ reasonable measures to protect your information as well as the overall security of our website. We also request that any third parties we are affiliated with, whom we may transfer your information to take the same or comparable steps to protect your information and security. With that said, it should be noted that even with such advanced technology, no website is 100% secure.

MACRuDan Extracts Privacy Policy And Outside Links

MACRuDan Extracts Privacy Policy applies only to this website, however, our website does contain links to outside sites that are beyond our control. Be advised that these sites have the potential to collect personal information about you, and they will operate according to their own privacy practices that may differ from our own Privacy Policy. It is advised that you consult any such websites’ privacy policies, as once you are no longer on MACRuDan Extracts’s website, any of the information you submit is beyond our control.

Questions Regarding This Privacy Policy

Should you have any questions, concerns, or comments regarding our privacy practices, please do not hesitate to e-mail us at cives@macrudanextracts.com

Last updated: 05/11/2021

refund policy

By making a purchase with MACRuDan Extracts, you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

Please call the location of our main offices (865.951.2522) if there are any issues with the product you received and we are more than happy to speak with you.

If you are still wanting to return your unopened product and it is within 30 days of receiving it, please see our Returns Process below.

If you have any questions about whether your product is eligible for Returns, please feel free to call us.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**

Returns Process:

 

1) Call the our main office within 30 days of your purchase to alert us that you will be returning your UNOPENED product within a 7-day time limit after contacting us.

 

2) Once we receive your item back at our location we can refund or swap items in store based on availability

 

If you have any questions regarding our return policy please email cives@macrudanextracts.com or call our office.

When purchasing from MACRuDan Extracts, you agree to and understand the refund policy.

MACRuDan Extracts will only accept returns and refunds from purchases made in person. Shipped items are not returnable.

Last updated: 05/11/2021

terms and conditions

This website is operated by MACRuDan Extracts. Throughout the site, the terms “we”, “us” and “our” refer to MACRuDan Extracts. MACRuDan Extracts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Scroll to the top of this page to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MACRuDan Extracts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless MACRuDan Extracts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3542 Buffat Mill Rd Knoxville, TN 37914, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at cives@macrudanextracts.com

Last updated: 05/11/2021